Privacy Policy
Applicable For All Departures
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Privacy Statement and Security
Hola Africa Ltd takes your privacy seriously and protects all personal information you share with us. This Privacy Policy Statement covers hola-africa.com and all websites we own, operate, license, or control collectively called the “Site.” The Site serves individuals aged 18 and above. By using it, you accept the terms and practices outlined in this Privacy Statement.
Information Collection
Hola Africa Ltd does not collect your personal information when you browse the Site anonymously without registering for any services. Personal Information refers to any data that identifies you, such as your full name, email address, home or postal address, or other contact information.
If you register for any Site service or complete the “Tell Us About Your Trip” form, we may collect your Personal Information to enhance your experience, expedite communication, provide updates via email or postal mail, and customize your travel recommendations. Additionally, we use your destination preferences and travel interests to deliver personalized services and content.
Aggregate data, such as demographic information like age and interests, is collected through tools like Google Analytics to help us analyse Site usage and improve our services. Google Remarketing ads may also be shown to visitors who interacted with specific pages on the Site. If you wish to opt out of these analytics or remarketing programs, you can do so via the relevant settings on your browser or Google account.
Use of Information
We use the Personal Information you provide to deliver services efficiently, ensure smooth bookings, and measure interest in our products and services. We may also use this information to inform you about new offerings, updates, or relevant promotions.
Use of Information
We use the Personal Information you provide to deliver services efficiently, ensure smooth bookings, and measure your interest in our products and services. We may also use this information to notify you about new offerings, updates, or promotions.
Registration for Online Products & Services
To provide certain services through the Site, Hola Africa Ltd may request that you voluntarily supply Personal Information for purposes such as correspondence, account registration, or participation in surveys. If you register an account, we may combine your usage data with other online and offline information we hold about you. This helps us further customize your experience and offer tailored services both online and offline.
Cookies
Hola Africa Ltd uses cookies to monitor traffic, enhance functionality, and serve you more efficiently during repeat visits to the Site. Cookies don’t identify you personally; instead, they recognize your computer or browser. We use two types of cookies: session cookies, which are temporary and disappear when you close your browser, and persistent cookies, which remain stored until you manually delete them or they expire based on their settings
The Site generates session cookies to store your browsing information while you’re active, then automatically deletes this data when your session ends. Persistent cookies, on the other hand, allow the Site to recognize you on future visits, providing a seamless experience without repeated logins. We collect data through cookies, such as your browser type and entry source, and use it in aggregate to analyze Site activity and measure performance.
IP Addresses
Hola Africa Ltd collects IP addresses to analyze trends, manage the Site, track user activity, and gather broad demographic data. We anonymize these IP addresses and do not link them to your personal identity.
Email Communication
Hola Africa Ltd may contact you via email using the information you provide through online interactions or past transactions. We send updates, promotions, and travel-related content. To improve our services, we track engagement metrics such as email opens, views, and link clicks. This data helps us refine our communication and enhance your experience.
Declining Emails
If you wish to stop receiving marketing emails from Hola Africa Ltd, you can opt out by following the instructions at the bottom of any email. Alternatively, you may contact us directly at info@hola-africa.com or by calling +255 753 505 750 or +255 717 752 444. We will promptly honour your request and remove your details from our marketing communication lists.
Online Surveys
Hola Africa Ltd values your feedback and may invite you to participate in online surveys. Your suggestions and preferences help us improve our services and offerings. Participation is entirely voluntary, and we aggregate your information to maintain anonymity. We use survey results solely to enhance customer experiences and refine our Site and services.
Children
The Site serves individuals aged 13 and above, and Hola Africa Ltd does not knowingly collect or request Personal Information from children under 13. We urge anyone under 13 not to submit any information to the Site. If we discover such submissions, we promptly delete the information from our records.
Customer Information
If you have questions about your account or believe Hola Africa Ltd has not followed this Privacy Policy Statement, please write to us at Hola Africa Ltd, P.O. Box 7227, Mgeni Nani, Mtoni Kijichi, Dar es Salaam, Tanzania. In your letter, clearly describe your concern. We will address your inquiry promptly and work to resolve any issues to your satisfaction.
Linked Internet Sites
The Site may contain links to external websites with different privacy policies. Hola Africa Ltd is not responsible for third-party websites’ privacy practices or content. We encourage users to review the privacy policy of all external sites before providing any personal information. This Privacy Statement applies exclusively to information collected by Hola Africa Ltd.
Security
Hola Africa Ltd ensures secure transactions through trusted payment gateways, including Absa Bank Tanzania Limited and PesaPal. All payment details are protected under their respective privacy policy to guarantee a safe and reliable payment process.
